Privacy Policy

We collect personal information only when you voluntarily provide it to us. The types of personal information we may collect include:

Contact form submissions: your name, email address, phone number (if provided), and the content of your message. This applies to both patient/family inquiries and healthcare provider inquiries submitted through our contact forms.

Newsletter signups: your first name and email address, submitted when you subscribe to our newsletter.

Analytics data: non-personally identifiable information about how you interact with our website, including pages visited, time spent on pages, referring URLs, browser type, and general geographic location (country/province level). This data is collected in aggregate and is not linked to your identity.

We do not collect sensitive health information through this website. Any information you voluntarily share in a contact form message is treated as personal information and handled accordingly.

We use the personal information we collect for the following purposes:

To respond to your inquiries: when you submit a contact form, we use your name and contact details to respond to your message.

To send newsletters: when you subscribe to our newsletter, we use your first name and email address to send you updates about ketamine therapy information, clinic news, and related content. You may unsubscribe at any time.

To improve our website: aggregate analytics data helps us understand how visitors use our site so we can improve content and user experience.

To comply with legal obligations: we may use or disclose your information where required by law or in response to a valid legal process.

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial purposes. Your personal information is not a product.

We may share your personal information only in the following limited circumstances:

Service providers: we use third-party service providers to operate our website and manage communications (including our inbox and messaging platform). These providers access personal information only as necessary to perform services on our behalf and are contractually obligated to protect it.

Legal requirements: we may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not share your personal information with clinics listed in our directory or any other third parties for marketing purposes.

Our website may use cookies and similar tracking technologies to collect aggregate analytics data and improve your browsing experience. Cookies are small text files stored on your device.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website. We do not use cookies to track you across third-party websites or to serve targeted advertising.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a reasonable period to allow us to respond and maintain records of communications. Newsletter subscriber data is retained until you unsubscribe.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights with respect to your personal information:

Right of access: you have the right to request access to the personal information we hold about you, and to receive an explanation of how it has been used or disclosed.

Right to correction: if you believe personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to withdraw consent: where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Right to deletion: you may request that we delete personal information we hold about you, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within 30 days.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

Our website contains links to third-party websites, including clinic websites listed in our directory. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

You may also file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated: www.priv.gc.ca